Joe Heuer is the author of The Pocket Guide to Member Loyalty. Joe brings the book to life through presentations that are funny, thought-provoking and educational. His audiences are jolted out of traditional thinking to rekindle the creativity, drive and humor that will help create member loyalty in your organization!
To learn more about Joe's programs or to order The Pocket Guide to Member Loyalty for your employees, please call 1-800-492-3548 today.
Click here to view sample chapters of the book.
What are Credit Unions Saying About Joe Heuer?
"Joe Heuer's program was both educational and entertaining. Joe easily made the transition from thought-provoking insight to side-splitting laughter. It was one of the most enjoyable evenings I've spent in quite some time."
Rex Fair
Sentry CU
"Some of the comments we received were,"Thoroughly entertaining", "Serious topic handled in an upbeat, fun fashion", "I saw myself in some of those examples and I sure am going to work on MY customer service!" and the best one---"Wow!"
Jackie Mahlum-Paul
Franciscan Skemp CU
"I have had great feedback in regards to your presentation! Your content is a very serious subject in our industry and something that we could all relate to. I believe that you got a lot of people motivated and your humor made the evening a lot of fun! We'd love to have you back next year!"
Brenda R. Fisher
Trane Federal Credit Union
"Joe brings a very common sense approach to achieving Member loyalty and satisfaction. His program uses humor and real life examples to drive home the points that can make us successful in achieving our goals."
Mark Willer
Royal CU
"Terrific presentation! We will take what you said to heart and will use your information at our annual Board Planning session coming up next week."
Norb Carollo
United One CU
"Your presentation was great and a wonderful kick-off to our Chapter season."
Pat Ramirez
Guardian CU
"Very entertaining! You do a great job of putting member service into perspective. This is stuff we can ALL use at work."
Lisa Gilligan
NEW CU
"Thank-you for your very rousing and entertaining presentations yesterday. My people gave you rave reviews for the afternoon session. The evening found me with many smiles, as seemed to be the case with the majority. Thank-you again!"
Janine Petryk
Chippewa Valley Chapter of Credit Unions
